Carterville Acres

Registration and Arrival Check-In Procedure - Check-in is 2 PM EST. - Check-out is 11 AM. - Your site is reserved until 11 AM the following day. - Early check-ins are not allowed, as prior guests have until noon to vacate. - Please plan accordingly; we do not have a waiting area for early arrivals. - Late check-out must be approved 24 hours in advance. - Late Check-ins: Permitted anytime; contact us for instructions. - While each park attempts to accommodate your exact spot request, the on-site manager has the ultimate decision for spot placement. Site Changes - You are assigned a specific site. - If you wish to move, please check with the office. - Moves may be restricted due to reservations or maintenance. Fires - Fires must be in fire pits or designated fire rings. - Portable firepits brought by guests (solo stoves, etc.) must be approved by camp staff and placed on gravel or packed earth to prevent damage to sites. - You may collect any downed firewood from the grounds for use at your site during your stay; bundled firewood is available for purchase. Parking - Only park your vehicle, trailer, or boat in your assigned site. - Parking in additional sites will result in extra charges. Navigation - Respect your neighbors; do not walk through other sites. - Use designated paths, sidewalks, or roads. - Out of respect for our neighbors, please mind trail signage to see what vehicles are permitted, if any, on trails. Washing - RV or vehicle washing is allowed only with a bucket and sponge. - Hose washing is not permitted. Pet Policies - Pets must be on a leash at all times. - If your pet is unleashed, you may be asked to leave without a refund. - Pets are not allowed in buildings, the playground, or tied to trees or structures. - Use designated pet areas and clean up after your pet. - Failure to do so may result in being asked to leave without a refund. - Do not leave pets unattended or tied up. - All pets must have up-to-date vaccinations. - Excessive barking is not allowed and may result in being asked to leave without a refund. Speed Limit - 5 MPH throughout the park. - Violations may result in warnings or removal. Parking Policy - One RV and one vehicle per site. - Additional vehicles, boats, or trailers require pre-approval and will be charged an extra fee and must be parked in designated areas. - Parking on grass or unassigned sites is prohibited. Golf Carts and ATVs - Use only for getting to/from your site or on designated ATV rails. - Recreational use within the park is not allowed except on designated ATV trails. Severe Weather - Seek shelter in the restrooms or lodge room during severe weather. - Signs indicate designated shelter areas. - Bring pets with you. Visitors Policy - All visitors must register at the office, pay a fee, and receive a parking pass. - Day visitors must leave by 10 PM, and overnight visitors by noon. - Visitors may not bring pets. Electrical Use - Be mindful of amp usage to avoid tripping breakers. - Only park staff may address electrical issues. Restrooms Policy - Open 24/7 except for daily cleaning. - Children under 18 must be supervised. Playground Rules - Open 9 AM to dusk. - Supervision is required for children under 18. - No horseplay, glass, or food at the playground. - Proper footwear is required. Quiet Time - 9 PM to 7 AM. - Loud music is not allowed and may result in removal without refund. RV Sites Policy - We must be notified by phone or email at least 21 Days prior to arrival to receive a 50% refund in the form of funds returned to your card. - No refunds will be given for cancellations made fewer than 7 days prior to arrival. - No cash refunds will be provided as your request to hold a site may result in lost business. - Credit must be used within the same season of the original booking and will expire at the end of the season. - Less than 14 days' notice will result in forfeiture of your full deposit and is fully non-refundable. Cabins and Tent Sites Policy - We must be notified by phone or email 21 Days prior to arrival to receive a 50% refund credited to the card you purchased with. - No refunds will be given for cancellations made fewer than 7 days prior to arrival. - No cash refunds will be provided. Less than 14 days' notice will result in forfeiture of your full deposit and is fully non-refundable. Trash/Garbage Policy - Dispose of tied trash bags in designated containers. - Do not leave trash on the ground. - Violators will be asked to leave without a refund. Children Policy - Must be supervised at all times, and are not allowed without an accompanying adult in pet areas. - The playground closes at dusk. Additional Policies - Drones are not permitted within the park. - Clotheslines are allowed only at tent and RV sites; not allowed at cabin sites. - Fireworks and Firearms are strictly prohibited, including sparklers and BB guns. - Violations result in immediate removal without refund. - Repairs to vehicles and RVs are not allowed. - Reach out to the office for mobile repair service recommendations.